Delete an article

API Versioning

This API uses date-based versioning. Each version is identified by a release date and slug, e.g., 2026-01-01.nova.

Specifying a Version

Include the version in the request header:

Featurebase-Version: 2026-01-01.nova

Or set a default version for your organization in the dashboard settings.

Version Compatibility

Newer versions may add new fields to responses (always backwards-compatible)
Breaking changes (removed/renamed fields, changed behavior) only occur in new versions
Your integration will continue to work as long as you pin to a specific version

Authentication

All API requests require authentication via API key.

Include in headers:

Authorization: Bearer <api-key>

Create and manage your API keys in the Featurebase dashboard.

Error Handling

The API uses conventional HTTP response codes to indicate success or failure:

2xx - Success
4xx - Client errors (bad request, unauthorized, not found, etc.)
5xx - Server errors (internal error)

Error Response Format

All errors follow a consistent format:

{
  "error": {
    "type": "invalid_request_error",
    "code": "resource_not_found",
    "message": "Post not found",
    "param": "id",
    "status": 404
  }
}

Error Types

Type	Description
`authentication_error`	Authentication failed (401)
`authorization_error`	Permission denied (403)
`invalid_request_error`	Invalid request parameters or resource not found (400, 404, 410)
`api_error`	Server-side error (500)
`rate_limit_error`	Too many requests (429)

Boards

Boards (post categories) organize feedback into distinct containers with their own settings.

Operations

Posts

User-submitted feedback and feature requests. Posts belong to boards and can be upvoted, commented on, and tracked through statuses.

Operations

Post Statuses

Post statuses define the workflow stages for posts (e.g., In Review, Active, Completed).

Operations

Comments

Threaded discussions on posts and changelogs. Comments support voting, moderation, and privacy controls.

Operations

Custom Fields

Configurable input fields for posts in your Featurebase organization. Custom fields allow you to collect additional structured data when users create posts.

Operations

Changelogs

Release notes and updates published by the organization. Changelogs keep users informed about new features, improvements, and fixes.

Operations

Admins

Team members who manage your Featurebase organization. Admins have roles that define their permissions.

Operations

Teams

Teams are groups within your Featurebase organization. Use this endpoint to list and retrieve team information for conversation assignment and organization management.

Operations

Brands

Brands represent distinct brand identities within your organization. Each brand can have its own help center and email sending address. Use this endpoint to list and retrieve brand information.

Operations

Contacts

Contacts are the customers and leads in your Featurebase organization. Use this endpoint to list and retrieve contact information.

Operations

Companies

Companies represent organizations or businesses that your users belong to. Use this endpoint to list and retrieve company information.

Operations

Surveys

Surveys allow you to collect targeted feedback from your users within your product. Surveys can be targeted to specific user segments or pages and can contain multiple questions with conditional logic.

Operations

Help Centers

Help centers allow organizations to create and manage knowledge bases with articles and collections. Currently, Featurebase supports one help center per organization.

Operations

Update an article

Request

Updates an existing article. Only include the fields you wish to update.

Path Parameters

id - The unique identifier of the article to update

Request Body

All fields are optional. Only provided fields will be updated:

title - The new title of the article
description - The new description of the article
body - The new HTML content of the article
formatter - Content formatter: "default" or "ai"
icon - Updated icon object for the article
parentId - New parent collection ID
authorId - ID of the new author (must be a member of the organization)
state - "live" or "draft" - if "live", publishes immediately
translations - Dictionary of updated translations keyed by locale

Response

Returns the updated article object with:

id - Unique identifier
title - Article title
description - Article description
body - Article content (HTML)
slug - URL slug
icon - Article icon (emoji or custom)
parentId - Parent collection ID
helpCenterId - ID of the help center this article belongs to
organization - Organization ID
state - Article state (live or draft)
author - Author information (name, authorId, avatarUrl)
translations - Translations for different locales
createdAt - ISO 8601 timestamp when created
updatedAt - ISO 8601 timestamp when last updated

Errors

404 - Article not found in your organization's help center

Security

bearerAuth

Path

idstring[ 1 .. 16 ] characters^[a-zA-Z0-9]+$required

The article unique identifier

Example: 1234567

Headers

Featurebase-Versionstring(FeaturebaseVersion)

API version for this request. Defaults to your organization's configured API version if not specified.

Example: 2026-01-01.nova

Bodyapplication/json

titlestring<= 512 characters

The new title of the article

Example: "Updated Getting Started Guide"

descriptionstring<= 512 characters

The new description of the article

Example: "Updated description"

bodystring

The new HTML content of the article

Example: "<p>Updated content.</p>"

formatterstring

Content formatter

Default "default"

Enum"default""ai"

Example: "default"

iconobject or null

Icon object for the article

parentIdstring or null[ 1 .. 16 ] characters^[a-zA-Z0-9]+$

New parent collection ID

Example: "6474684"

authorIdstring

ID of the new author (must be a member of the organization)

Example: "507f1f77bcf86cd799439011"

statestring

Article state - if "live", publishes immediately

Enum"live""draft"

Example: "live"

translationsobject

Dictionary of updated translations keyed by locale code

curl -i -X PATCH \
  https://docs.featurebase.app/_mock/rest-api/v2/help_center/articles/1234567 \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Featurebase-Version: 2026-01-01.nova' \
  -d '{
    "title": "Updated Getting Started Guide",
    "description": "Updated description",
    "body": "<p>Updated content.</p>",
    "formatter": "default",
    "icon": {
      "value": "📖",
      "type": "emoji"
    },
    "parentId": "6474684",
    "authorId": "507f1f77bcf86cd799439011",
    "state": "live",
    "translations": {
      "bn": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "bs": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "pt-BR": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "bg": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "ca": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "hr": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "cs": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "da": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "nl": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "en": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "et": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "fi": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "fr": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "de": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "el": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "hi": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "hu": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "id": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "it": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "ja": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "ko": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "lv": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "lt": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "ms": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "mn": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "nb": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "pl": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "pt": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "ro": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "ru": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "sr": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "zh-CN": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "sk": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "sl": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "es": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "sw": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "sv": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "th": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "zh-TW": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "tr": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "uk": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      },
      "vi": {
        "title": "Getting Started Guide",
        "description": "Learn how to get started",
        "body": "<p>Welcome to our guide.</p>"
      }
    }
  }'

Responses

Success

Bodyapplication/json

objectstringrequired

Object type identifier

Value"article"

Example: "article"

idstringrequired

Article unique identifier

Example: "1234567"

titlestring

Article title

Example: "Getting Started Guide"

descriptionstring

Article description

Example: "Learn how to get started"

bodystring

Article body content (HTML)

Example: "<p>Welcome to our guide.</p>"

slugstring

URL slug

Example: "1234567-getting-started-guide"

iconobject or null(ArticleIcon)

Article icon

parentIdstring or null

Parent collection ID

Example: "6474684"

helpCenterIdstringrequired

Help Center ID

Example: "j7c5g8ah3ewxp4lo"

organizationstringrequired

Organization ID

Example: "6595518396205e06b897ad65"

statestringrequired

Article state

Enum"live""draft"

Example: "live"

defaultLocalestring

Default locale

Enum"bn""bs""pt-BR""bg""ca""hr""cs""da""nl""en"

Example: "en"

localestringrequired

Current locale

Enum"bn""bs""pt-BR""bg""ca""hr""cs""da""nl""en"

Example: "en"

availableLocalesArray of stringsrequired

Available locales

Items Enum"bn""bs""pt-BR""bg""ca""hr""cs""da""nl""en"

Example: ["en","de"]

publishedLocalesArray of strings

Published locales

Items Enum"bn""bs""pt-BR""bg""ca""hr""cs""da""nl""en"

Example: ["en"]

featurebaseUrlstring

Featurebase URL

Example: "https://yourorg.featurebase.app/en/help/articles/1234567-getting-started-guide"

externalUrlstring

External URL

Example: "https://help.yourdomain.com/en/articles/1234567-getting-started-guide"

authorobject(ArticleAuthor)

Article author

ordernumber or null

Display order

Example: 1

isPublishedboolean

Whether the article is published

Example: true

isDraftDiffersFromLiveboolean

Whether draft differs from live

Example: false

translationsobject

Translations by locale code

createdAtstringrequired

ISO 8601 timestamp when created

Example: "2024-10-18T12:33:09.099Z"

updatedAtstringrequired

ISO 8601 timestamp when last updated

Example: "2024-10-18T13:03:25.921Z"

liveUpdatedAtstring

ISO 8601 timestamp when live version was last updated

Example: "2024-10-18T13:03:25.921Z"

pathstring

Path to article within help center hierarchy

Example: "/getting-started"

surveyIdstring

Associated survey ID

Example: "6743752ca81ae59d25cf834b"

visibleByArray of strings

Visibility settings

Example: ["everyone"]

translationCreatedAtstring

ISO 8601 timestamp when translation was created

Example: "2024-10-18T12:33:09.099Z"

translationUpdatedAtstring

ISO 8601 timestamp when translation was last updated

Example: "2024-10-19T14:22:15.123Z"

Response

application/json

{
  "object": "article",
  "id": "1234567",
  "title": "Getting Started Guide",
  "description": "Learn how to get started",
  "body": "<p>Welcome to our guide.</p>",
  "slug": "1234567-getting-started-guide",
  "icon": {
    "type": "emoji",
    "value": "📖"
  },
  "parentId": "6474684",
  "helpCenterId": "j7c5g8ah3ewxp4lo",
  "organization": "6595518396205e06b897ad65",
  "state": "live",
  "defaultLocale": "en",
  "locale": "en",
  "availableLocales": [
    "en",
    "de"
  ],
  "publishedLocales": [
    "en"
  ],
  "featurebaseUrl": "https://yourorg.featurebase.app/en/help/articles/1234567-getting-started-guide",
  "externalUrl": "https://help.yourdomain.com/en/articles/1234567-getting-started-guide",
  "author": {
    "name": "John Doe",
    "authorId": "507f1f77bcf86cd799439011",
    "avatarUrl": null
  },
  "order": 1,
  "isPublished": true,
  "isDraftDiffersFromLive": false,
  "translations": {
    "bn": { … },
    "bs": { … },
    "pt-BR": { … },
    "bg": { … },
    "ca": { … },
    "hr": { … },
    "cs": { … },
    "da": { … },
    "nl": { … },
    "en": { … },
    "et": { … },
    "fi": { … },
    "fr": { … },
    "de": { … },
    "el": { … },
    "hi": { … },
    "hu": { … },
    "id": { … },
    "it": { … },
    "ja": { … },
    "ko": { … },
    "lv": { … },
    "lt": { … },
    "ms": { … },
    "mn": { … },
    "nb": { … },
    "pl": { … },
    "pt": { … },
    "ro": { … },
    "ru": { … },
    "sr": { … },
    "zh-CN": { … },
    "sk": { … },
    "sl": { … },
    "es": { … },
    "sw": { … },
    "sv": { … },
    "th": { … },
    "zh-TW": { … },
    "tr": { … },
    "uk": { … },
    "vi": { … }
  },
  "createdAt": "2024-10-18T12:33:09.099Z",
  "updatedAt": "2024-10-18T13:03:25.921Z",
  "liveUpdatedAt": "2024-10-18T13:03:25.921Z",
  "path": "/getting-started",
  "surveyId": "6743752ca81ae59d25cf834b",
  "visibleBy": [
    "everyone"
  ],
  "translationCreatedAt": "2024-10-18T12:33:09.099Z",
  "translationUpdatedAt": "2024-10-19T14:22:15.123Z"
}

Delete an article

Request

Deletes an existing article.

Path Parameters

id - The unique identifier of the article to delete

Response

Returns a deletion confirmation object:

id - The ID of the deleted article
object - Always "article"
deleted - Always true

Errors

404 - Article not found in your organization's help center

Security

bearerAuth

Path

idstring[ 1 .. 16 ] characters^[a-zA-Z0-9]+$required

The article unique identifier

Example: 1234567

Headers

Featurebase-Versionstring(FeaturebaseVersion)

API version for this request. Defaults to your organization's configured API version if not specified.

Example: 2026-01-01.nova

curl -i -X DELETE \
  https://docs.featurebase.app/_mock/rest-api/v2/help_center/articles/1234567 \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Featurebase-Version: 2026-01-01.nova'

Responses

Success

Bodyapplication/json

idstringrequired

Unique identifier of the deleted article

Example: "1234567"

objectstringrequired

Object type identifier

Value"article"

Example: "article"

deletedbooleanrequired

Indicates the resource was deleted

Valuetrue

Example: true

Response

application/json

{
  "id": "1234567",
  "object": "article",
  "deleted": true
}

List redirect rules

Request

Returns a paginated list of redirect rules within your organization.

Redirect rules map old Help Center URLs to new article or collection destinations, enabling seamless migration from legacy help center systems. Only Help Centers with a custom domain configured support redirect rules.

Query Parameters

limit - Number of items to return (1-100, default 10)
cursor - Cursor for pagination
helpCenterId - Filter by help center ID
locale - Filter by locale code
targetType - Filter by target type ("article" or "collection")

Response Format

Returns a list object with:

object - Always "list"
data - Array of redirect rule objects
nextCursor - Cursor for next page (null if no more results)

Redirect Rule Object

Each redirect rule includes:

id - Unique identifier (MongoDB ObjectId)
helpCenterId - Help center this rule belongs to
locale - Locale code used to resolve the target translation
fromUrl - Canonical source URL (query/hash stripped, hostname lowercased)
targetType - "article" or "collection"
targetId - ID of the target article or collection
createdAt - ISO 8601 timestamp when created
updatedAt - ISO 8601 timestamp when last updated

Security

bearerAuth

Query

limitinteger[ 1 .. 100 ]

A limit on the number of objects to be returned, between 1 and 100.

Default 10

Example: limit=10

cursorstring<= 512 characters

An opaque cursor for pagination. Use the nextCursor value from a previous response to fetch the next page.

Example: cursor=eyJpZCI6IjUwN2YxZjc3YmNmODZjZDc5OTQzOTAxMSJ9

helpCenterIdstring[ 1 .. 16 ] characters^[a-zA-Z0-9]+$

Filter redirect rules by help center ID

Example: helpCenterId=ox6qrqprmsuqaunj

localestring

Filter redirect rules by locale

Enum"bn""bs""pt-BR""bg""ca""hr""cs""da""nl""en"

Example: locale=en

targetTypestring

Filter redirect rules by target type

Enum"article""collection"

Example: targetType=article

Headers

Featurebase-Versionstring(FeaturebaseVersion)

API version for this request. Defaults to your organization's configured API version if not specified.

Example: 2026-01-01.nova

curl -i -X GET \
  'https://docs.featurebase.app/_mock/rest-api/v2/help_center/redirect_rules?limit=10&cursor=eyJpZCI6IjUwN2YxZjc3YmNmODZjZDc5OTQzOTAxMSJ9&helpCenterId=ox6qrqprmsuqaunj&locale=en&targetType=article' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Featurebase-Version: 2026-01-01.nova'

Responses

Success

Bodyapplication/json

objectstringrequired

Object type identifier

Value"list"

Example: "list"

dataArray of objects(RedirectRule)required

Array of redirect rules

Example: []

data[].objectstringrequired

Object type identifier

Value"redirect_rule"

Example: "redirect_rule"

data[].idstringrequired

Redirect rule unique identifier

Example: "507f1f77bcf86cd799439011"

data[].helpCenterIdstringrequired

Help center identifier

Example: "ox6qrqprmsuqaunj"

data[].localestringrequired

Locale code for the redirect rule

Enum"bn""bs""pt-BR""bg""ca""hr""cs""da""nl""en"

Example: "en"

data[].fromUrlstringrequired

Canonical source URL being redirected from (query and hash stripped)

Example: "https://help.example.com/en/old/getting-started"

data[].targetTypestringrequired

Type of content the redirect points to

Enum"article""collection"

Example: "article"

data[].targetIdstringrequired

Target article or collection ID

Example: "1234567"

data[].createdAtstringrequired

ISO 8601 timestamp when created

Example: "2026-02-11T12:00:00.000Z"

data[].updatedAtstringrequired

ISO 8601 timestamp when last updated

Example: "2026-02-11T12:00:00.000Z"

nextCursorstring or nullrequired

Cursor for fetching the next page. Null if there are no more results.

Example: null

Response

application/json

{
  "object": "list",
  "data": [],
  "nextCursor": null
}

Conversations

Conversations are messenger/inbox conversations in your Featurebase organization. Use this endpoint to list and retrieve conversation information.

Operations

Webhooks

Webhooks allow you to receive real-time HTTP callbacks when events occur in your Featurebase organization. Configure webhook endpoints to subscribe to specific event types.

Operations

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API Versioning

Authentication

Error Handling

Boards

Posts

Post Statuses

Comments

Custom Fields

Changelogs

Admins

Teams

Brands

Contacts

Companies

Surveys

Help Centers

Update an article

RequestExpand all

Path Parameters

Request Body

Response

Errors

Responses

Was this helpful?

Delete an article

Request

Path Parameters

Response

Errors

Responses

Was this helpful?

List redirect rules

Request

Query Parameters

Response Format

Redirect Rule Object

Responses

Was this helpful?

Conversations

Webhooks

Featurebase API (2026-01-01.nova)
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Request