# Get conversation by ID

Retrieves a single conversation by its ID, including conversation parts (messages).

### Path Parameters

- id - The conversation ID (short ID)

### Hard Limit of 500 Parts

The maximum number of conversation parts that can be returned via the API is 500.
If a conversation has more than 500 parts, only the 500 most recent conversation parts will be returned.

### Response Format

Returns a single conversation object with:
- object - Always "conversation"
- id - Unique conversation identifier (short ID)
- title - Conversation title
- state - Current state ("open", "closed", or "snoozed")
- priority - Whether the conversation is marked as priority
- adminAssigneeId - ID of assigned admin (if any)
- teamAssigneeId - ID of assigned team (if any)
- participants - Array of participants
- source - Information about the first message
- conversationParts - Array of conversation parts (messages, max 500)
- createdAt - Creation timestamp
- updatedAt - Last update timestamp

### Conversation Parts

Each conversation part includes:
- object - Always "conversation_part"
- id - Unique part identifier
- partType - Type of part (e.g., "user_msg", "admin_msg", "bot_msg")
- body - Message body (HTML content)
- author - Author information with name, email, and profile picture
- channel - Channel through which the message was sent
- createdAt - Creation timestamp
- updatedAt - Last update timestamp

### Example

json
{
  "object": "conversation",
  "id": "12345",
  "title": "Question about pricing",
  "state": "open",
  "priority": false,
  "adminAssigneeId": "507f1f77bcf86cd799439011",
  "participants": [
    { "type": "customer", "id": "676f0f6765bdaa7d7d760f88" }
  ],
  "conversationParts": [
    {
      "object": "conversation_part",
      "id": "1",
      "partType": "user_msg",
      "bodyHtml": "Hello, I have a question about your pricing plans.",
      "bodyMarkdown": "Hello, I have a question about your pricing plans.",
      "author": {
        "type": "customer",
        "id": "676f0f6765bdaa7d7d760f88",
        "name": "John Doe",
        "email": "john@example.com"
      },
      "channel": "desktop",
      "createdAt": "2025-01-15T10:30:00.000Z",
      "updatedAt": "2025-01-15T10:30:00.000Z"
    },
    {
      "object": "conversation_part",
      "id": "2",
      "partType": "admin_msg",
      "bodyHtml": "Hi John! I'd be happy to help you with pricing information.",
      "bodyMarkdown": "Hi John! I'd be happy to help you with pricing information.",
      "author": {
        "type": "admin",
        "id": "507f1f77bcf86cd799439011",
        "name": "Support Agent"
      },
      "channel": "desktop",
      "createdAt": "2025-01-15T10:35:00.000Z",
      "updatedAt": "2025-01-15T10:35:00.000Z"
    }
  ],
  "createdAt": "2025-01-15T10:30:00.000Z",
  "updatedAt": "2025-01-15T10:35:00.000Z"
}


### Version Availability

This endpoint is only available in API version 2026-01-01.nova and newer.

Endpoint: GET /v2/conversations/{id}
Version: 2026-01-01.nova
Security: bearerAuth

## Header parameters:

  - `Featurebase-Version` (string)
    API version for this request. Defaults to your organization's configured API version if not specified.
    Example: "2026-01-01.nova"

## Path parameters:

  - `id` (string, required)
    Conversation ID (short ID)
    Example: "12345"

## Response 200 fields (application/json):

  - `object` (string, required)
    Object type identifier
    Enum: "conversation"

  - `id` (string, required)
    Unique conversation identifier
    Example: "12345"

  - `title` (string)
    Conversation title
    Example: "Question about pricing"

  - `state` (string, required)
    Current state of the conversation
    Enum: "open", "closed", "snoozed"

  - `isBlocked` (boolean, required)
    Whether the user is blocked

  - `priority` (boolean, required)
    Whether this conversation is marked as priority

  - `prioritySetAt` (string,null, required)
    ISO timestamp when priority was set
    Example: "2025-01-15T10:30:00.000Z"

  - `adminAssigneeId` (string,null, required)
    ID of the assigned admin
    Example: "507f1f77bcf86cd799439011"

  - `teamAssigneeId` (string,null, required)
    ID of the assigned team
    Example: "507f1f77bcf86cd799439012"

  - `userPreferredLanguage` (string, required)
    User's preferred language
    Example: "en"

  - `source` (object)

  - `source.channel` (string, required)
    Channel through which the conversation was initiated
    Enum: "unknown", "desktop", "android", "ios", "email"

  - `source.deliveredAs` (string)
    How the conversation was initiated
    Enum: "customer_initiated", "admin_initiated"

  - `source.subject` (string)
    Subject line for email conversations
    Example: "Question about pricing"

  - `source.bodyHtml` (string, required)
    Body of the initial message as HTML with signed image URLs
    Example: "<p>Hi, I have a question about your enterprise plan...</p>"

  - `source.bodyMarkdown` (string, required)
    Body of the initial message as markdown
    Example: "Hi, I have a question about your enterprise plan..."

  - `source.author` (object)

  - `source.author.type` (string, required)
    Type of participant
    Enum: "customer", "lead", "admin", "bot", "guest", "integration"

  - `source.author.id` (string, required)
    Participant ID
    Example: "676f0f6765bdaa7d7d760f88"

  - `source.url` (string)
    URL where the conversation was initiated
    Example: "https://example.com/pricing"

  - `participants` (array, required)
    Participants in this conversation

  - `botConversationState` (string)
    State of AI agent handling for this conversation
    Enum: "active", "handed_off_to_human", "resolved"

  - `botConversationStateLastUpdatedAt` (string,null, required)
    ISO timestamp when bot state last changed
    Example: "2025-01-15T10:30:00.000Z"

  - `disableCustomerReply` (boolean)
    Whether customer replies are disabled

  - `awaitingCustomerReply` (boolean)
    Whether we are awaiting a customer reply
    Example: true

  - `lastActivityAt` (string,null, required)
    ISO timestamp of last activity
    Example: "2025-01-15T12:30:00.000Z"

  - `waitingSince` (string,null, required)
    ISO timestamp when conversation started waiting
    Example: "2025-01-15T10:30:00.000Z"

  - `snoozedUntil` (string,null, required)
    ISO timestamp until which conversation is snoozed
    Example: "2025-01-16T09:00:00.000Z"

  - `createdAt` (string, required)
    ISO timestamp when conversation was created
    Example: "2025-01-15T10:30:00.000Z"

  - `updatedAt` (string, required)
    ISO timestamp when conversation was last updated
    Example: "2025-01-15T12:30:00.000Z"

  - `readReceipts` (array)
    Read receipts indicating how far each participant has read in the conversation. Each receipt maps a user to their last-read conversation part. The tracked position reflects the system read state and may reference parts the user cannot directly view (e.g., a contact's read position may point to an internal admin note). Use these receipts to render read indicators and typing awareness, not to infer content access.

  - `readReceipts.id` (string, required)
    The internal ID of the user
    Example: "507f1f77bcf86cd799439011"

  - `readReceipts.userType` (string, required)
    Type of user who has read the conversation
    Enum: "admin", "customer", "lead"

  - `readReceipts.lastReadPartId` (string, required)
    The ID of the last conversation part this user has read. Note: This reflects the system-tracked read position and may reference a part the user cannot directly access (e.g., internal notes for contacts). The read state is advanced to the latest part in the conversation regardless of part visibility.
    Example: "8"

  - `conversationParts` (array)
    Array of conversation parts (messages). Only included when fetching a single conversation by ID.

## Response 404 fields (application/json):

  - `error` (object, required)

  - `error.type` (string, required)
    The type of error returned
    Enum: "invalid_request_error"

  - `error.code` (string, required)
    Machine-readable error code
    Enum: "conversation_not_found"

  - `error.message` (string, required)
    Human-readable error message
    Example: "An error occurred"

  - `error.param` (string)
    The parameter that caused the error (if applicable)
    Example: "id"

  - `error.status` (number, required)
    HTTP status code
    Enum: 404